2021 Multicap Staff Excellence Awards

It was sun and smiles all around at the Brisbane Convention and Exhibition Centre on the evening of Friday 26 November 2021, as around 300 staff, supported employees and volunteers from across Multicap's regions gathered for Multicap Celebrates, incorporating the 2021 Multicap Staff Excellence Awards.

The end-of-year 'Beach Party' themed event was not only a chance for staff to connect with colleagues and reflect on what has been a huge year for Multicap, but also recognise and congratulate staff who go above and beyond in supporting our customers, and our supported employees in their contribution to our services. With excellent contenders among the Awards finalists, the judges had a hard task in selecting the ultimate winners, and all finalists and nominees are congratulated for their efforts in being recognised by their colleagues.

A huge and heartfelt thank you to our wonderful award sponsors:  Access Pay / Smart Group, AMC Training and Consulting, Commonwealth Bank, Over the Wire, and Technology One. Without your support this night would not have been possible, and we thank you so much for your ongoing support of Multicap, our staff and our customers.

2021 Multicap Staff Excellence Award Winners

Most Nominated Skilled Committed Employee Award
Ursy - Capability Development

Throughout 2021, Ursy received the most nominations from her colleagues for our monthly Skilled Committed Staff Recognition, based on our IBRAG behaviours: 
•    Inspiring yourself and your team
•    Being accountable for your role
•    Respecting and valuing functional relationships 
•    Adding life to Multicap's sole purpose
•    Giving and receiving constructive feedback.
Ursy’s recognition reflects her exceptional performance in going above and beyond in her role as Capability Development Manager. She is a great example of someone who brings our values and behaviours to life, and ultimately, enhances the quality of life of our customers. 

Outstanding Assisted Employee Award. 
Sponsored by AMC Training and Consulting
Zac – Monte Lupo Coffee Cart, Makeables Tingalpa
Zac is the face of Makeables Tingalpa and does not disappoint when it comes to delivering Multicap’s values. Apart from making the best coffee in the region, he greets and keeps the local businesses and courier drivers caffeinated throughout the day, chats to Transport services, and reassures any nervous new employees on the first day of work. He’ll pitch in with anything that needs doing in the workshop, and is a great friend and co-worker. 

Rookie of the Year 
Debbie – Positive Behaviour Support
Since commencing with Multicap in February this year, Debbie has put in an enormous effort to mend and build relationships with internal and external stakeholders in our north Queensland region. . Her greatest achievement is that she has been able to provide our customers with high-quality behaviour support, ensuring each customer is receiving in-person attention. Debbie has excelled in this role with her own professional development and promotes Multicap’s services in all her interactions.

Outstanding Team Award
Sponsored by Access Pay / Smart Group
Brassall SIL Team
The team one of our Supported Independent Living homes in Brassall display endless support in improving the quality of life for a customer which is reflective of Multicap’s sole purpose. Their dedication and commitment to this customer has seen him greatly improve and increase his participation in the community and be more engaged at home, seeing him increase his independence and decision making. The staff in this team are commended for their hard work and dedication they display in going above and beyond to support this customer and enhance his quality of life.

Innovation Award
Sponsored by Over the Wire
Sean – Business Improvement team

Sean engages, collaborates and communicates in a way that makes complex technical or business issues easier to understand, and present multiple options for consideration on how each issue can be resolved, enabling informed decision making. From the very start Sean dove in and immersed himself with frontline staff and customers to gain first-hand understanding of their experiences to ensure their needs were met. Under challenging timeframes and through stressful periods, Sean presents calm and controlled to lead his team to meet deadlines. 

Safety Award
Vax (COVID-19 Vaccination) Team

As part of our COVID-19 response, Multicap formed our COVID-19 Vaccination "Vax" Team in May 2021 – a group of safety champions from across multiple teams. The focus of the Vax Team was to facilitate offering both doses of the Pfizer COVID-19 vaccination at Multicap locations – initially to customers and then to staff. From organising vaccination hubs and communicating with customers to attend, right through to collection and cross-checking of vaccination certificates of customers and staff, the Vax Team has worked tirelessly to ensure we kept our customers and our staff as safe as possible from COVID-19 through access to vaccination. 

Outstanding Support Worker Award
Sponsored by Technology One
Valon – Eight Mile Plains Hub

Since Valon has been supporting one of our Eight Mile Plains customers, many of the staff on-site have noticed such an improvement to the customer’s mood, behaviour and engagement. Now, she is often seen wearing a smile with her head held up high and confident with Valon beside her, prompting her when needed and providing an uplifting environment with music playing through a speaker. It is clear that Valon has taken the time to understand what she likes and what she needs in her everyday life and does so with commitment and compassion. 

Leadership Award
Sponsored by Commonwealth Bank
Francis – South East Queensland region

Over the past 12 months, Francis has reflected and enhanced his leadership capacity, including doing personal development courses in his own time, and seeking and being receptive to feedback. He has influenced change and growth in the region for the benefit of customers and staff. In addition to implementing regular training and support resources for staff, Francis has led and supported his team to enhance the life of one customer in particular with complex needs. He has led with clear direction, empathy and accountability, leading to the team remaining stable and consistent and great wins for the customer.

CEO's All Ways Always Award
Betty - Makeables and Laundretto 

Betty has worked at Multicap in various positions for around 30 years. From her first position as Manager of Finance and Administration in the early 90s, to her most recent ‘retirement role’ as a job coach at Makeables, she knows our organisation well.  I know she holds as treasured memories that she knew the founding families of Multicap and their sons and daughter. Betty retired in 2005 and went travelling through Australia and overseas, and fortunately for us returned in 2014 ready for a new journey. Betty is such a delight to have around, she is amazing in enabling the people we support to build self-esteem and independence. She is a worthy recipient of the Multicap CEO's All Ways Always Award.  

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