A Message from the CEO

Yet another significant milestone was reached on 1 July this year for our customers, our staff and our organisation.  

Queensland reached the end of the three year transition period and now both our NSW and Queensland services are fully in the National Disability Insurance Scheme.  Although the transition is over, our focus and commitment to high quality, individualised support continues.

We have been proud and humbled to assist our customers to successfully move from State funded services to a range of new funded options including the NDIS, Continuity of Support for people over 65 years and Queensland Community Support Services.  These new options, and especially the NDIS, have opened up many new opportunities and possibilities for the people we support. This delights us every day.

The NDIS Quality and Safeguards Commission became active in Queensland on 1 July 2019, they have been active in NSW for the past 12 months.  The Commission is an independent agency established to improve the quality and safety of NDIS supports and services.  

They have been set up to regulate NDIS providers, provide national consistency, promote safe and quality services, resolve problems and identify areas of improvement.  You can find out more about the Commission on their website ndiscommission.gov.au.

Multicap is in regular contact with the Commission to ensure we are compliant with all the new requirements, and we recently received quality certification following our first audit of our NSW services. The other recent celebration for us was in our Multicap Housing division. The formal opening of our two newest fully accessible houses at Alexandra Hills was such a highlight for us all. These houses are spectacular, and will soon be filled with laughter and joy as they become homes for people with disability and their support staff.  Such achievements are only possible because of the ongoing support from donors, staff, families, customers and our Board.  

Multicap Housing has more fully accessible houses planned and under construction so please call our customer service team on 1300 135 886 if you are interested in a conversation about Supported Independent Living (SIL) and Specialised Disability Accommodation (SDA). 
 

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