Accommodation Services

Page last updated: 19 October 2020

At Multicap, we are committed to putting the health and safety of our customers and staff first and we will take all necessary precautionary measures to achieve this. As this is an ongoing situation, we remain cautious and careful to protect our customers and staff in line with directions from the Queensland, New South Wales and Australian governments. We urge all customers, their support networks, and Multicap staff to stay informed by regularly checking the Queensland Government website, or via the resources available on our Information on Coronavirus page.

As of 22 August 2020, Multicap actioned a number of additional measures to help safeguard our customers and staff:

  • Identifying staff who work across multiple disability or aged care service providers.
  • Communicating to our workforce and visitors to regularly check the contact tracing information on the Queensland Health website and to advise their leader if they have attended any of the identified locations at the times indicated.
  • Ensuring any necessary cross-border travel is performed within state government regulations, and sufficient resourcing and contingencies are in place for continuity of customer support.
  • Multicap directly contacting any customers currently impacted by government restrictions, to ensure they are safe.

Advice specific to Multicap accommodation services

As this is a constantly changing situation, we advise anyone wishing to visit a Multicap accommodation service to call ahead of time to be informed of any measures specific to that location. 
Anyone attending a Multicap accommodation service must follow the directions of staff, abide by Multicap policies and any any other advice relating to the Disability Accommodation Service Direction from the Queensland Government

As of 25 September 2020, under the advice of the Queensland Chief Health Officer, there are no Local Government Areas listed as Queensland COVID-19 restricted areas.
This means that for Multicap accommodation services there are currently:

  • No restrictions required for visitors at an accommodation service - relating to the number of visitors and the purpose of their visit/relationship to residents
  • No requirements to wear face masks.

This website is being updated on a regular basis as new information which impacts our services and operations comes to hand.


The following measures are in addition to any current state or federal government mandated restrictions.

We have implemented mandatory temperature checks and travel/health screening questions at all Multicap locations for all staff, visitors and new staff, including staff attending Multicap sites other than their usual workplace. This is also in place for customers who visit our non-residential locations. Screening locations include personal protective equipment and instructions, and customers are being offered training to self-screen if they wish. Multicap team members have been requested to increase their hand hygiene practices and to not come to work if they are unwell.

Supported Independent Living

Our Supported Independent Living (SIL) services remain operational and will continue as they are essential services for people with disability. We have a number of measures in place to protect our residents and workforce. 

Measures in place:

  • Abiding by the standard social distancing measures of 1.5 metres, and 4 square metres per person in each room.
  • Maximising ventilation by opening windows and doors.
  • Greeting people with waves or verbally as opposed to shaking hands.
  • Regularly disinfecting high-touch surfaces such as tables, kitchen benches and door knobs.
  • Limiting food sharing.
  • Increasing outdoor activities.
  • Use of Personal Protective Equipment (PPE) such as gloves and masks as directed and where available.
  • Purchasing goods and services and groceries online, or during designated shopping hours for the elderly and people living with disability, and their support network.

Short Term Accommodation

Our Short Term Accommodation services have now resumed as normal, from early July.

These services were temporarily suspended in order to support Queenslandand New South Wales health services responses and create some accommodation options for customers and people with disability who may need to relocate or exit hospital following an admission. Our impacted customers were contacted personally and assisted on an individual basis where support was essential, and affected staff were temporarily redeployed to other roles within Multicap. 

In-Home Support

Our In-Home Support services remain operational and will continue as this is an essential service. Multicap staff working in customers’ homes have been requested to increase their hand hygiene practices and to not attend work if they are unwell.

Our Specialised Behaviour Support Services and Support Coordination teams continue to provide essential services to all relevant customers and residents as required.

CORONAVIRUS (COVID-19): CLICK HERE FOR THE LATEST NEWS AND RESOURCES

Sign up to our e-newsletter