Avegates, Community Hubs and Events

Service status as of Friday 8 October 2021

Queensland

From 4pm Friday 8 October 2021, restrictions will be eased in the local government areas of Brisbane, Logan City, Gold Coast, Moreton Bay, Palm Island and Townsville. A number of restrictions will remain in place under the Queensland Government Stage 3 restrictions guidelines. This includes:

Masks must be worn when at stadiums, at an airport, and on a domestic or international flight departing or arriving in Queensland.

South East Queensland—You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.

  • Public Transport and ride share: must wear a mask including while waiting for the transport in a public space such as a bus stop, taxi rank or train station.
  • Outdoors: you must wear a mask when unable to stay 1.5m apart from people who are not part of your household.
  • Indoors: you must wear a mask in indoor spaces (including workplaces, but not your own home) unless it is unsafe or you can stay 1.5m apart from other people. This includes cafes, restaurants, pubs etc. unless eating or drinking, seated or standing.
  • Schools: Masks must be worn by teachers and staff (all schools), plus students in high school.

Rest of Queensland—Everyone is encouraged to carry and wear a mask when physically distancing is not possible.

Please visit the Queensland Government website for more information. 

Multicap wishes to advise customers and support networks of the following updates to Multicap Employment services during this time. 

Avegates Social Experience Network and Community Hubs

Avegates and Community Hub services in these LGAs will continue as normal for customers. Customers should have a mask with them when leaving our services. A mask can be provided by Multicap to customers when they cannot provide their own. Customers should wear a mask indoors in public places and outdoors if they cannot maintain 1.5 metre social distancing from others, and when using Multicap Transport, unless a customer cannot wear a mask for health reasons. Customers will be supported by staff to adhere to these measures, where possible. 

New South Wales

As of 29 September 2021 Multicap services in the Tweed and Murwillumbah areas are currently not under stay at home orders.
The current restrictions are in place for services:

Disability Day Programs (Tweed Heads Hub)
All activities in group settings have recommenced in the Tweed Shire and Byron Shire LGAs as the stay at home Order has been removed.  Please visit the New South Wales Health website for more details for Day Programs.

  • Customers should wear a mask if possible when attending indoor events.
  • Customers must not go into an area currently under a stay at home Order.
  • Residents must be supplied with PPE when leaving for essential reasons (if cannot wear PPE must have a medical certificate or a statutory declaration)

Staff travel and vaccinations
As of 1am 29 September 2021 Tweed Shire and Byron Shire LGAs are part of the non-restricted border zone. 
Essential workers currently permitted to cross into Queensland from New South Wales (X, XQ or XN Pass holder) will be required to have at least one dose of a COVID-19 vaccination by Friday 20 August 2021. 

We strongly encourage everyone to get their COVID-19 vaccination. You can find out how to get your vaccination on the Queensland Health website.

Please continue to adhere to all COVID-19 measures in place and visit the Queensland Government website for more information and updates. Most importantly, please stay home if you are sick and get a COVID-19 test.

 If you have any questions, please speak to your Service Leader or Service Manager, or call 1300 135 886.

Please call the Multicap COVID-19 Hotline on 0435 003 865 immediately:

  • if customers have had a COVID-19 test.
  • if customers have attended a Contact Tracing location
  • for any confirmed or suspected cases of COVID-19.


All sites currently have the following measures in place to protect our customers, team members, and the public. These measures are in addition to any current state or federal government-mandated restrictions or directions.

  • Multicap team members must follow the mandatory temperature checks and travel/health screening questions when arriving at work
  • Multicap team members have been instructed to increase their hand hygiene practices and to not come to work if they are unwell
  • All people on-site or participating in events/activities must follow the social distancing requirements for each location, where possible
  • Transport staff will continue to wear masks in vehicles
  • Employees and staff are requested to wear masks when it is not possible to socially distance.

Customers, staff and visitors patrons are welcome to wear masks at any time if they wish, and Multicap staff will support customers to do so. You can access social stories for mask-wearing on our COVID-19 Support Resources page.

This website is being updated on a regular basis as new information which impacts our services and operations comes to hand. 

Please continue to adhere to all COVID-19 measures we have in place, and for more information or updates please visit the Queensland Government website or New South Wales Government website.

CORONAVIRUS (COVID-19): CLICK HERE FOR THE LATEST NEWS AND RESOURCES

Sign up to our e-newsletter