Create opportunity. Champion possibility.

Every day, we join our customers on their incredible journeys. Those journeys take time and are rarely easy…but they bring reward like no other. 

1. Everyday challenge, everyday reward

Whether you’re directly supporting our customers or enabling those who do, you’ll leave work each day knowing you helped make someone’s life better.

2. Customer-first people, customer-first environment

You’ll be surrounded by people and teams who are dedicated to creating opportunity and championing possibility for all.

3. Mutual support, mutual respect

You’ll work alongside professionals who help you as you help others, and who respect and recognise your contribution.

4. Your small steps, their big leaps

You’ll use your commitment and care to champion possibility and change lives in big ways. 

By working at Multicap you will be part of our circle of support. We are proud to work in a culturally and socially inclusive environment. Employing people with varied physical abilities and life experiences enables us to better support our diverse range of customers. We encourage people with disability and people of Aboriginal and Torres Strait Islander background to apply.  


Current Vacancies

Service Leader - Roma

Multicap - Service Leader 


Permanent, Fulltime

  • Hands on Leadership role
  • Develop dynamic, specialised teams
  • Opportunities for growth

About Multicap

Operating for almost 60 years, Multicap is one of the most highly regarded disability service providers in Queensland and northern New South Wales offering individual and group activities, supported employment, short-term accommodation (respite), social support and much more. Our sole purpose is to ensure that the quality of life of people living with disability and their families is enhanced by our support.

At Multicap we believe everyone deserves to live life to the full. Our highly skilled and diverse team of over 900 skilled professionals are dedicated to helping our customers get the most out of life.

With each new home, social experience, activity, community hub and job, Multicap is an organisation that is here for our customers in all ways, always.

About the role

We are currently seeking a Service Leader to support the delivery of Multicap’s services across Roma.  This is a permanent, full-time position. The purpose of this position is to facilitate and lead a team of Disability Support Workers, to achieve agreed quality and service outcomes, aimed at supporting and assisting persons with a disability in their living and community environment. The Service Leader will ensure service delivery is reflective of customer need, and aligned to outcomes for the individual and the organisation. Primary duties will also include:

  • Managing the day to day operations of the sites, including administrative tasks
  • Development and coordination of person centred plans
  • Consulting with other Specialist Multicap staff on positive behaviour support plans
  • Providing leadership, guidance and supports to all Support Staff, by creating a team culture which thrives on communication, collaboration, continuous improvement, training and skill development
  • Promoting positive family and community relationships
  • Provide support to the Service Manager for the region
  • Provide hands-on support to customers, including who are on the spectrum 
  • Ensuring the service is managed in alignment to Multicap's vision, strategic priorities, and legislative requirements
  • Knowledge of restrictive practice and complex medical needs
  • Ensure a safe and healthy workplace by implementing and adhering to all WHS policies and procedures.

About you

  • Demonstrated, advanced skills in assisting customers/clients who have a disability, particularly those with complex support needs
  • Experience in leading diverse teams, including well developed interpersonal and communicative skills
  • Experience in coordinating and administrating the delivery of dynamic services
  • Minimum 2-3 years experience in a supervisory capacity of disability services
  • Ability to prioritise a busy workload, and respond to emergent situations
  • Knowledge of the Disability Services Act (2006), and the Disability Service Standards
  • Knowledge and capacity to apply WHS principles in the workplace
  • Knowledge of NDIS desirable

Mandatory requirement

Please note that the successful applicant will be required to hold or be willing to obtain a positive notice from Disability Services (Yellow Card), Working with Children Check (Blue card) and in some circumstances National Criminal History check. You must also have NDIS Worker Orientation certificate completed and please login to if you haven't obtained the certificate already.


Base + Salary sacrifice + Meal entertainment

Approx. $60,000 per annum + superannuation + attractive salary packaging including $15,900 packaging limit per FBT year (1 April- 31 March) and $2,550 per year for meals and entertainment expenses.

Application Process

The position will close on the 24th of September 2019. Please ensure you attach a resume cover letter detailing why you would be a great addition to the Multicap team!

To find out more visit


Expressions of Interest - Avegates Disability Support Worker

Expression of Interest - Disability Support Worker for Avegates



What is Avegates –
Avegates is a social inclusion and participation program that gives Multicap customers the opportunity to participate in and experience a variety of fun filled activities and adventures.

What we are looking for –
We are looking for Multicap staff who are passionate in providing support to our customers. We are looking for individuals who not only encourage our customers to reach their goals, but also make memorable experiences. These staff members are spontaneous, enthusiastic, resilient, versatile, have an awesome sense of humour, are able to work within a team environment and most importantly are willing to join in with our customers to enhance their experiences
Staff support our Customers within 3 different streams –

Avegates Club Experience – The Avegates Club Experience boasts a range of activities from discos and theme parks, to attending live sports events and dining out.

Assisted holiday programs – This program gives our customers the opportunity to choose a variety of destinations ranging from a 2 day stay at Byron Bay to a 7 nights 8 day P&O Pacific Island Cruise.

School Holiday program – This program is designed for all School aged children with a program that runs through-out the school holidays. Activities for this program range from in Hub activities such as movie days, discos, arts and crafts. Community activities range from water parks, theme parks, bowling, to visiting a zoo.

If this sounds like the types of activities you would like to be working on. Please copy the below link to your into the search bar complete the attached form and upload in your application.


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