Critical Supports Service

As a provider of a diverse range of high-quality disability services, Multicap is committed to enhancing the lives of people with disability, including those who are experiencing complex situations. 

What is Multicap's Critical Supports Service? 

Multicap’s three-stage Critical Supports Service coordinates a multi-disciplinary and multi-agency response to ensure the short and long-term safety, health, and well-being of the individual in crisis. 

These three stages are:
  1. Emergency Accommodation Placement
    Multicap provides a minimum of 1:1 ratio of support to the individual for 14 days. This inclusive support package includes; Positive Behaviour Support and ongoing support assessments, Specialist Support Coordination and advice, and stakeholder engagement and meetings.
  2. Critical Accommodation Placement
    Multicap can provide a Critical Accommodation Placement to provide stability and supports to the individual. During this period, Multicap will provide required written reports for an NDIS plan review, determine relevant milestones, develop a transition plan, and action clinical, allied health and behaviour support responses as required. 
  3. Transition to Accommodation
    Multicap will support the individual through to a transition into a community-based accommodation environment. We can refer you to Multicap Accommodation services and vacancies across Queensland and northern New South Wales, offer opportunities to engage with the community, develop social and independent living skills, and connect with other Multicap services; including AvegatesCommunity Hubs, Music Therapy, and ongoing Specialised Behaviour Support if required. 

Who is this service for?

Multicap's Critical Supports Service is suitable for people living with disability experiencing a range of crisis situations. These include a breakdown in family or existing supports, those seeking discharge from hospital who don't have suitable accommodation available, those in prison but not receiving parole due to lack of accommodation, those living in a mental health facility despite there being no clinical need, or those who are at risk of homelessness.

How do I make a referral?

All referrals can be made directly to the Critical Supports Manager on 1300 135 886 or CSS@multicap.org.au

Tour our location

Our Critical Supports Service property provides a safe, comfortable, and enjoyable living environment for our customers using the Critical Supports Service. The house features open living areas, a large garden, private bedrooms, and entertainment options including TV and sensory activities. Multicap’s friendly and qualified staff provide 24/7 support in this house. 

 

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