Customer Communications

Multicap provides direct updates to customers and their support networks/representatives on major changes to Multicap services or operations impacted by COVID-19, as necessary and appropriate.

For current Multicap service status and up-to-date information, please visit the Current Status of Services page.

Multicap recommends you visit the Queensland Government, New South Wales Government and Australian Government websites for all general COVID-19 news and information. 

Our preferred method of communication is via email - to update your contact details as a customer or customer representative/support network member, please speak to your Service Leader. 

You can find previously distributed communications here:

December 2021   January 2022    

Email 1 December 2021 - vaccination mandate 

  Email 5 January 2022 - COVID-19 update     
August 2021   November 2021    

Email 3 August 2021 - lockdown extension 
Email 8 August 2021 - lockdown end 
Email 20 August 2021 - restrictions easing

  Email 11 November 2021 - COVID-19 vaccination mandate    
June 2021   July 2021    
Email 29 June 2021 - COVID-19 Update SEQ Lockdown  

Email 2 July 2021 - COVID-19 Update SEQ Lockdown  
Email 9 July 2021 - Have you started your COVID-19 vaccination? 
Email 15 July 2021 - COVID-19 Update SEQ restrictions 
Email 31 July 2021 - COVID-19 update lockdown

   
April 2021   March 2021    

Letter - 16 April 2021 - COVID-19 Vaccine Update

  Letter - 23 March 2021 - COVID-19 Update    
June 2020   May 2020     
Letter 16 June 2020 - COVID-19 Update   Letter - 14 May 2020 - COVID-19 Update
Changes to NDIS price limits and cancellations  
   
April 2020   March 2020    
Letter - 16 April 2020 - COVID-19 Update 
Letter - 7 April 2020 - COVID-19 Update
  Letter  - 30 March 2020 - COVID-19 Update
Letter - 20 March 2020 - COVID-19 Update
Letter - 9 March 2020 - COVID-19 Update
   
February 2020         

Letter - 4 February 2020 - COVID-19 Update

       
         


   

 

 

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