Employment and Worksites

Service status as of Friday 8 October 2021

From 4pm Friday 8 October 2021, restrictions will be eased in the local government areas of Brisbane, Logan City, Gold Coast, Moreton Bay, Palm Island and Townsville. A number of restrictions will remain in place under the Queensland Government Stage 3 restrictions guidelines. This includes:

Masks must be worn when at stadiums, at an airport, and on a domestic or international flight departing or arriving in Queensland.

South East Queensland—You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.

  • Public Transport and ride share: must wear a mask including while waiting for the transport in a public space such as a bus stop, taxi rank or train station.
  • Outdoors: you must wear a mask when unable to stay 1.5m apart from people who are not part of your household.
  • Indoors: you must wear a mask in indoor spaces (including workplaces, but not your own home) unless it is unsafe or you can stay 1.5m apart from other people. This includes cafes, restaurants, pubs etc. unless eating or drinking, seated or standing.
  • Schools: Masks must be worn by teachers and staff (all schools), plus students in high school.

Rest of Queensland—Everyone is encouraged to carry and wear a mask when physically distancing is not possible.

Please visit the Queensland Government website for more information. 

Multicap wishes to advise customers and support networks of the following updates to Multicap Employment services during this time. 

Makeables, Laundretto and Monte Lupo Studio

Employment services (Makeables, Laundretto, Monte Lupo Café, Monte Lupo Studio) remain open for supported employees. Customers and supported employees should wear a mask if they cannot maintain 1.5 metres social distancing from others, and when using Multicap Transport. Customers should have a mask with them when leaving our services. A mask can be provided by Multicap to customers when they cannot provide their own.

Monte Lupo Cafés 

Patrons at Monte Lupo Cafés at Eight Mile Plains and Banyo must check in. Visitors to the Cafés will be required to wear a mask, unless it is unsafe or they can stay 1.5m apart from other people or they are consuming food and drinks either seated or standing. Distancing is required between seated dine-in customers: One person per 2 square metres indoors and outdoors. Employees will be required to wear masks and will be supported by Multicap staff to do so.

Please continue to adhere to all COVID-19 measures in place and visit the Queensland Government website for more information and updates. Most importantly, please stay home if you are sick and get a COVID-19 test.

Further updates will be provided on this website. If you have any questions, please speak to your Service Leader or Service Manager, or call 1300 135 886.
Please call the Multicap COVID-19 Hotline on 0435 003 865 immediately:

  • if customers have had a COVID-19 test.
  • if customers have attended a Contact Tracing location
  • for any confirmed or suspected cases of COVID-19.


Standard measures in place

All sites currently have the following measures in place to protect our employees, team members, and the public. These measures are in addition to any current state or federal government-mandated restrictions.

  • Employees and Multicap team members must follow the mandatory temperature checks and travel/health screening questions when arriving at site 
  • Employees and Multicap team members have been instructed to increase their hand hygiene practices and to not come to work if they are unwell
  • All people on site must follow the social distancing requirements for each location
  • Patrons at our Monte Lupo Cafes or Studio workshops must check-in to the venue and follow the directions of staff. 

Employees, customers and patrons are welcome to wear masks at any time if they wish, and Multicap staff will support customers to do so. You can access social stories for mask-wearing on our COVID-19 Support Resources page.

This website is being updated on a regular basis as new information which impacts our services and operations comes to hand. 

Please continue to adhere to all COVID-19 measures we have in place, and for more information or updates please visit the Queensland Government website or New South Wales Government website.



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