How Multicap is Responding

Page last updated: 22 January 2021

At Multicap, we are committed to putting the health and safety of our customers and staff first and we will take all necessary precautionary measures to achieve this. As this is an ongoing situation, we remain cautious and careful to protect our customers and staff in line with directions from the Queensland, New South Wales and Australian governments. We urge all customers, their support networks, and Multicap staff to stay informed by regularly checking the Queensland Government website, the New South Wales Government website or via the resources available on our Information on Coronavirus page.

The Executive Leadership Team at Multicap has been meeting on a regular basis to plan a response to Coronavirus, forming the Emergency Response Team (ERT) in February. This team has created extensive plans to ensure that regardless of the situation, we are able to continue to deliver essential services, support as many customers as possible, and keep as many staff employed as possible – safely and sustainably. We’ve been guided by our existing emergency response/natural disaster procedures, adapting them to suit the Coronavirus pandemic, in order to manage the business and minimise impact to customers, particularly with regards to isolation of people and disrupted supply of items. We’ve also sought advice and input from government agencies and disability services organisations, to ensure our plans are best-practice.

Delivering support services to people with disability is an Essential Service. Our priority is to ensure that our customers’ essential needs are safely met at all times, regardless of the pressures and changes brought about by this pandemic. To do this, while keeping everyone safe and making sure we are following the rules set by the state and federal governments, we’ve had to change the way we deliver some of our services, and how we run the organisation day-to-day. 

Multicap continues to deliver services to customers in line with the protective restrictions imposed by state and federal governments, and the Emergency Response Team continues to meet and respond to the changing situation with the pandemic. The easing of restrictions in Queensland to Stage 3 from 3 July 2020 has seen Multicap return many of its services to 'business as usual' operations, with measures and contingencies in place to meet social distancing, restrictions and hygiene requirements to keep our customers, their families and our staff safe. 

This website is being updated on a regular basis as new information which impacts our services and operations comes to hand. Please see below for recent updates.

It is recommended that a mask is worn outdoors if you are unable to stay more than a 1.5 metre distance from other people, such as busy walkways and thoroughfares. More information on these restrictions can be found on the Queensland Government website.

Please continue to adhere to all COVID-19 measures we have in place and visit the Queensland Government website for more information and updates.

Advice specific to Multicap accommodation services - 4 January 2021

As of 4 January 2021, additional restrictions and requirements are in place for certain Disability Accommodation services in Queensland and New South Wales. 

Multicap Murwillumbah accommodation service (NSW)

  • All staff and visitors must wear a mask whilst at this location.

  • All persons, including visitors, are restricted from entry if they:
    - have COVID-19 symptoms -  fever (37. 5°C or higher) or symptoms of COVID-19 (acute blocked nose congestion has been added to the list of symptoms)
    - have been to any of the latest COVID-19 locations in NSW (including casual contacts) at the times and dates listed during the last 14 days, except for the monitor for symptoms list 
    - live in a household with a person who is currently self-isolating
    - are a close contact of a person confirmed with COVID within their self-isolation period
    - are waiting for a COVID-19 test result.

Download previous information updates

Measures enacted by Multicap on 11 January 2021

Initial measures enacted by Multicap for Greater Brisbane 3-day lockdown - January 2021

How Multicap is responding - initial measures enacted by Multicap in 2020 in response to COVID-19 (PDF)


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