High Needs Disability Support - North Queensland

Welcome to Multicap's North Queensland services

Multicap provides support services across North Queensland covering a large geographical area from Sarina in the south to Bowen in the North. We support people to live in the community in supported living arrangements.  We also run Avegates, a very successful social support program that also provides social experiences and assisted holidays that anyone can access.

We offer a range of individually tailored services designed to fit you and your family's circumstances. Some examples are listed below.

Our Services

Independent living and accommodation Services

Accommodation services are where individuals are assisted by support staff to live successfully in the community encompassing all aspects of daily life. People may need support with a range of life skills including medication management, personal care, complex and/or chronic health needs, community access, as well as finance and cooking supports. Typically support staff have a base location within the accommodation facility and provide tailored support according to each person’s needs. Support can range from dropping in at key times of the day, to 16 hours of support and a sleepover arrangement, and in some instances staff spend the night ensuring supports are provided when and if the need arises.

Multicap provides independent living and accommodation support in a range of different housing arrangements including houses that Multicap has purpose designed and built where we are the landlord, houses that belong to State Governments, housing that belongs to other community housing providers and houses rented from private landlords.

In addition we can provide overnight accommodation for emergency situations.

Accessing the community and day programs

We are pleased to offer a variety of leisure and learning activities promoting friendship, independence continual learning, community connections and leisure tailored to individual taste and need. Our Community Access and Day Programs operate across Mackay.


Our Avegates social experience network (see Assisted Holidays below) provides social experiences and assisted holidays for people with a range of support needs. The recent held Mackay Dinner Dance was attended by over 65 people. Our services are flexible and person-centred, and we meet with our customers on a regular basis to ensure we are meeting their needs.

In-home support – (Statewide)

Flexible supports offered to an individual in their own home, at times that best suit them.  All services are individually quoted so people have maximum choice and control. Supports could include but are not limited to; personal care, support with banking, medical appointments, medication management, home duties and preparing meals, community access and attending social activities.

Specialist Services (Statewide)

Multicap Specialist Services provides consultative support services in disciplines of planning for self directed supports, person centred planning, positive behaviour supports, therapies and allied health services. The vision of Specialist Services is to support increased quality of life for individuals and families Multicap supports across Queensland. More about Specialist Services.

Assisted holidays (Statewide)

Avegates is Multicap's very own social experience network and our events are open to everyone! The Avegates program is all about joining an exciting social program where individuals can choose from an adventurous menu of real-life experiences. Sometimes challenging and always positive, Avegates is famous for adding confidence and building abilities. More about Avegates.


Did you know?

  • We have facilities in Mackay and surrounding areas that support over 25 people across many different programs
  • Multicap employ around 90 staff across the region that are highly motivated and trained to provide person-centred support to every person that comes into our service.
  • We offer flexibility and choice in our service, we ask the people we support about the services they would like and we actively strive to improve the service experience our customers receive every day.
  • We are part of our community and we work closely with other community organisations to ensure our customer needs are being met.
  • We pride ourselves on offering exciting and fun filled experiences, learning new skills and social interaction
  • The security and safety of those we support in our communities is as important to us as it is for their families


Can't find the service you wanted? Multicap can still help!

Multicap will create a unique service package just for you. Simply call or email us and one of our friendly team members will respond to all of your questions.


To discover how Multicap can best help you or a loved one with local disability services and support:

LET'S TALK  1300 135 886



One of our friendly team will contact you shortly!


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