Social Experiences, Holidays and Events

Page last updated: 25 September 2020

At Multicap, we are committed to putting the health and safety of our customers and staff first and we will take all necessary precautionary measures to achieve this. As this is an ongoing situation, we remain cautious and careful to protect our customers and staff in line with directions from the Queensland, New South Wales and Australian governments. We urge all customers, their support networks, and Multicap staff to stay informed by regularly checking the Queensland Government website, or via the resources available on our Information on Coronavirus page.

As of 22 August 2020, Multicap actioned a number of additional measures to help safeguard our customers and staff:

  • Identifying staff who work across multiple disability or aged care service providers.
  • Communicating to our workforce and visitors to regularly check the contact tracing information on the Queensland Health website and to advise their leader if they have attended any of the identified locations at the times indicated.
  • Ensuring any necessary cross-border travel is performed within state government regulations, and sufficient resourcing and contingencies are in place for continuity of customer support.\
  • Multicap directly contacting any customers currently impacted by government restrictions, to ensure they are safe.

Advice specific to Multicap accommodation services

As this is a constantly changing situation, we advise anyone wishing to visit a Multicap accommodation service to call ahead of time to be informed of any measures specific to that location. 
Anyone attending a Multicap accommodation service must follow the directions of staff , abide by Multicap policies and any any other advice relating to the Disability Accommodation Service Direction from the Queensland Government

As of 25 September 2020, under the advice of the Queensland Chief Health Officer, there are no Local Government Areas listed as Queensland COVID-19 restricted areas.
This means that for Multicap accommodation services there are currently:

  • No restrictions required for visitors at an accommodation service - relating to the number of visitors and the purpose of their visit/relationship to residents
  • No requirements to wear face masks.

This website is being updated on a regular basis as new information which impacts our services and operations comes to hand.


The following measures are in addition to any current state or federal government mandated restrictions.

We have implemented mandatory temperature checks and travel/health screening questions at all Multicap locations for all staff, visitors and new staff, including staff attending Multicap sites other than their usual workplace. This is also in place for customers who visit our non-residential locations. Screening locations include personal protective equipment and instructions, and customers are being offered training to self-screen if they wish.

Community Hubs

Multicap’s Community Hubs will remain as locations where our customers can be supported, again with priority being given to customers for whom this support is essential. 

Measures in place:

  • Abiding by the standard social distancing measures of 1.5 metres, and 4 square metres per person in each room.
  • Maximising ventilation by opening windows and doors.
  • Greeting people with waves or verbally as opposed to shaking hands.
  • Regularly disinfecting high-touch surfaces such as tables, kitchen benches and door knobs.
  • Limiting food sharing.
  • Increasing outdoor activities on Multicap owned sites.
  • Deferring non-essential contractors and visitors to site.
  • Abiding by government directions for numbers of people permitted to gather in groups.

Avegates Social Experience Network

Select in-person Avegates activities resumed in July, in line with social distancing regulations and restrictions. Visit the Avegates page here to see the latest programs.

Our 2020 Assisted Holidays program remains postponed, however we have introduced a small number of Queensland-based holiday options - 'The Beach or the Bush'. Visit the Avegates page to see the brochure.

Due to social distancing rules in place, all scheduled Avegates group activities and holidays during March - July were postponed or cancelled. This was largely due to the closure of public events and spaces. During this time, we were pleased to offer customers continued access to Avegates programs and social connection online. Customers could take part in online activities with other Avegates participants such as Karaoke, Choir Club, Dance Parties, Trivia Nights and even Dinner Parties via video conferencing. We also established a dedicated Facebook group for Avegates members to stay connected with each other. Visit our Facebook page for details on how to join

Regarding our events planned later in the year, including the Interservice Cup in August and Christmas Carols in November, a decision will be made on these events later in the year.

Our Specialised Behaviour Support Services and Support Coordination teams continue to provide essential services to all relevant customers as required.

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