SQW Success Stories

Welcome aboard Jody! Jody is one of Multicap’s newest Disability Support Workers (DSWs) at Eight Mile Plains. After graduating from the Queensland Government’s Skilling Queenslanders for Work (SQW) program with a Certificate III in Individual Support, Jody has already completed her first shift with Multicap.

Jody is not new to the disability sector. Seven years ago, she completed her Certificate III in Disability.

“I couldn’t secure a position when I did it so I went into retail,” Jody explains.

However, after hearing about the SQW program through a friend, she decided to give it another go.

“I was referred it by a friend and thought I would,” she said. 

Jody said her favourite part of the course was the practical work, especially the buddy system.

“The buddy [a Disability Support Worker] took us under their wing to show us what to do,” she said.

“We got to do lots of hands on work – it was really good!”

Jody said she enjoyed the course more than the Certificate III in Disability course she completed seven years ago. 

“I learnt more from this course than I did last time,” Jody said.

“Everything was different. We had more support this time than last time.”

Jody also preferred working with Multicap customers. 

“The high needs support prepares you really well. It was a big help!” she said.

“That’s why I applied for Multicap when I finished.”

Under the SQW program, Multicap elected to deliver a Certificate III in Individual Support to Queensland jobs seekers, enabling them to enter in and stay in the workforce. If you would like more information about the program, please click here
 

Meet Francois, one of our Disability Support Workers (DSWs) working at Mount Ommaney, Brisbane. Francois has been working with Multicap for the past six months. 

Francois was one of the first students to participate in the Queensland Government’s Skilling Queenslanders for Work (SQW) training at Multicap. Under the initiative, Multicap elected to deliver a Certificate III in Individual Support to Queensland jobs seekers, enabling them to enter in and stay in the workforce. Prior to studying in Australia, Francois was struggling to find work. 

Francois was born in the Democratic Republic of the Congo (DRC). Francois and his family lived comfortably in DRC until the Second Congo War started in 1998. In all the chaos, Francois and his family separated. 
In 2000, Francois heard rumours his family were still alive and living in a refugee camp in Tanzania. At the tender age of 11, Francois flew to Tanzania to reunite with his family.
Francois spent more than 15 years in the refugee camp, finishing primary and high school within the camp. He even spent four years studying laboratory science at a university within the camp. 
Life was hard for Francois and his family in the refugee camp. 
“We would only get one meal a day,” he said.

This all changed for Francois, his partner and children in June 2016 when they were granted visas to enter Australia. It was a bittersweet moment for Francois. Although moving to Australia would give Francois, his partner and children more opportunities, he would have to leave his parents and siblings behind.

When Francois arrived in Australia, the study he had completed in Africa did not meet Australian standards so he was told he would have to start again. Understandably, Francois did not want to spend years studying again. He was struggling to find work and mentioned this to a friend, who heard about the fully-funded Certificate III in Individual Support course. Francois leapt at the chance as he has always been passionate about helping people with disability. While living in Africa, Francois had a friend with a disability and always encouraged him to do whatever he wanted to do.
“I didn’t get paid or anything – I did it out of love!” he smiles.

The disability sector in Africa is very different to Australia. 
“In Africa, there is no government support for people with disability like there is here in Australia,” Francois said.
“My heart is full of need – I just want to help,” he said.

Francois applied but was concerned about possible issues with his visa.
“I said, ‘Even if they don’t support me, I will pay for the certificate’,” he said.

He nervously waited two weeks before he heard back, eventually receiving an email from Multicap to say was eligible. 

“I was so happy!” he said.
“For me, it’s a chance! Some people (in DRC) pray and wish every day (for opportunities like this). For me, I say thanks.”

Francois began studying his Certificate III in Individual Support in May 2017 at Multicap in Eight Mile Plains.
Francois attended training from 8am-4pm on Mondays and Fridays, and would complete assessments during the week. 
“It is a really good course,” Francois said. 
“The class was like a family.” 

While studying, Francois had a work placement in an aged care facility, where he got hands on experience. “It was a good experience,” he said.

After Francois graduated in October 2017, he applied for work with Multicap. He had an interview with Multicap and was over the moon when he found out he had successfully secured work with us. 

“I really, really like my job,” Francois smiles.

“I am really happy when sharing ideas with customers. I love to encourage them to achieve their goals,” he said.

“I love it so it shows.”

Chantel (pictured above) is a successful graduate of the Skilling Queenslanders for Work (SQW) program, a fully funded program by the Queensland Government. Under the initiative, Multicap elected to deliver a Certificate III in Individual Support to Queensland jobs seekers, enabling them to enter in and stay in the workforce. Last month, Chantel completed four weeks (120 hours) of organised practical placement with Multicap, successfully receiving her Certificate III in Individual Support. 

Chantel fondly reflects on the program and is grateful for the opportunity to learn more and develop her skills in preparation for the workforce. 

“I absolutely loved the program!” Chantel said. 

“They (Multicap staff) were so supportive through everything and I am so grateful they were there to support me,” she added. 

Chantel is currently seeking employment within Multicap and is hopeful to hear of an outcome soon. 

“I am so proud of myself!” Chantel said. 

“I have dyslexia and never thought I would be able to do some of the things that I have done in this program.” 

“It has been very rewarding for me and I have learned so much through Kate and Tina, and also the amazing customers,” she added. 

Chantel completed her work experience at the Mt. Ommaney Hub and thoroughly enjoyed working and supporting customers in community activities across Brisbane. 

“I have had some experience in Aged Care. However, working with customer’s 1 on 1 was so rewarding for me,” Chantel said.

“The customers are very intelligent and they taught me so much during my time with them."

Through the program, Chantel has been able to successfully work towards the career change and path she is looking for. 

“My computer skills have improved and everything! It’s just great,” she said.  

“I really enjoyed the class work and the experience overall."

Moving forward, Chantel is hopeful that she will receive employment within Multicap and continues to practice the skills she learned within the program. 

“The future looks bright!” Chantel said. 
 


 

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